Privacy Policy

What we collect, including your linked bank account (Plaid)

Identity and contact details from your lease or ownership record in Rent Manager; sign-in details held by our identity provider (Clerk); and, if you enrol in payments, the bank account you link.

We do not receive or store your bank sign-in credentials. Bank linking is performed by Plaid; the account and routing details needed to originate a debit are held by our bank partner, Column.

How we use it

To show you your lease, ledger and documents; to originate payments you authorize; to send you notices about payments, signatures and your account; and to keep the records the law requires us to keep.

Who sees it

Accent Homes staff with a business need, our property-management software (Rent Manager), our identity provider (Clerk), our banking partners (Plaid, Column), our email provider (SendGrid), and our hosting provider (Vercel). We do not sell your information.

Retention

Payment authorizations and their evidence are kept for at least two years after the last debit, as banking rules require. Signed lease documents and their signing evidence are kept for the life of the tenancy and the period your lease and state law require after it ends.

Operational logs are kept for a limited period and then deleted.

Your choices

You may unlink a bank account or revoke autopay at any time in the portal. You may ask your property manager to correct information in your record; corrections are made in Rent Manager, which the portal reflects.

Contact

Privacy questions: contact the office at the address on your lease, or your property manager.